Former Experience

CEO and Chairman of Management Board

OTP Banka Slovenia (formerly named Nova KBM)

Managing Director - 25 years global experience

(Retail Banking, Cards, Lending)

Singapore, UK, Turkey, USA, Poland, Czech, Hungary, Pakistan, Spain, Germany

Citibank

Business Consultant

MC Marketing Corporation - Germany

Selected Highlights

1. Led as CEO the very significant turnaround of Nova KBM / OTP Banka Slovenia
   • Merged smoothly 5 banks onto a single platform, growing assets from 9 to 30% market share
   • Created ~1B Euro of value for shareholders
   • Client satisfaction increased from bottom quartile to market leader
   • Created a very strong performance culture in the bank
   • Massive digital transformation with >97% of transactions now done virtually
2. Planned and implemented a significant repositioning of Citi’s consumer bank in Turkey for sustainable growth & profitability - leading to the successful divestiture of Citi’s consumer business in Turkey
   • Addressed critical value proposition gaps across segments
   • Strengthened risk management & controls
   • Re-designed the service model for digital delivery and launched client excellence programs
3. Led and executed a successful strategy for Citi Singapore to radically simplify & upgrade the core value propositions in the mass borrowing segment, while optimizing the acquisition channel mix (now >30% digital) – resulted in a return of the portfolio to growth after a prolonged decline
   • Launched numerous market innovations – e.g. Wallet payments, biometric authentication, instant rewards, EZ-Pay cashless commuting and leading mobile banking features
4. Turned around Citi’s failing cards business in Czech Republic – leveraging critical alliance partners to attain growth
   • Concurrently - card business profits grew across the wider CE region at >30% over four years